Memory TroubleShooter - Order Status Check - RMA Support

Having trouble with your new memory modules? The good news is that in the vast majority of cases it's something simple that is getting in the way of you enjoying your new memory upgrade. With that in mind we have created this Memory Troubleshooter for your use.

Please fill out the form completely and then submit it. Once submitted you will receive a TS Number and a technician will review the information and get back you, usually within an hour of the submittal. Our goal is get you up and running as quickly as possible.

NOTE: In order to get an RMA you must have a TS Number

We appreciate your business.

Information: Memory is backward compatible – the speed of the memory is not a reason for modules not to work

Please input your order number (found on your invoice)

Are you looking for status on your order?

Please enter email address or phone number that we can send the information to:

[ have no option here ]
NO

Does the memory module fit in the memory slots?

If the memory modules fit, the next step is to determine if your new memory is in the correct location.

Try this
1. Pull out the old memory and install the new memory, and then restart? If not, try that next.
2. Next... shut down the computer, reinstall the old memory in the adjacent memory slots and restart. Does that work?
3. If that didn't work… try installing each module one at a time. Remember to restart your computer in between tests.
Now... did that solve the problem?

Please describe the test that allowed the machine to boot

Did any of the memory tests allow the machine to boot and run?

Did you take old memory out before you installed new memory?

You have the wrong memory for your machine, please verify the make and model of your computer and enter that information here:

New memory should be installed in the slots where the old memory was located, did you do that?

Did you test modules individually (install one, then power down and restart….then, power down again, install the next module, then power down and reboot again?

[ have no option here ]
NO

Did both fail individually?

With memory installed did machine beep or blue screen?

[ NOTHING TO DO ]

Are we returning for credit or for replacement under our lifetime warranty?

Are we shipping to the same address as original order?

[ NOTHING TO DO ]

Input new address here:

RMA and return ship label will come by e-mail – is the e-mail address in the original order correct?

Would you like us to call you back?

Please enter your phone number:

Note: "A return label will not be provided if the memory was ordered by mistake"

Note: Modules will be returned to you by Fedex 2 day delivery once the modules are received back in our Calif facility (usually 2 days to return modules) E-mail confirmation will be sent when the new replacement module ship out

Note: If replacement is needed in a faster manner than described, you need to go to our web page and re-order and the modules on a completely new order – modules being returned will be for credit - not for replacement